[vc_row css=”.vc_custom_1614083785488{margin-top: 50px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text el_class=”line-height-30″]1. At the time of making a request for refund, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received).

2. Transportation cost for return shall be borne by the customer.

3. The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for refund.

4. Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your refund through email.

5. In case of electronic payment through any mode, once your returned request is
approved, we shall process the refund electronically. A credit will automatically be
applied to your method of payment, within 7-21 business days (check with your bank)

6. In case of CoD mode of payment, we shall issue you store credit for the amount that can be redeemed while shopping at our website.

7. To summarize the process of refunds, firstly, upon receiving the product for return, within 7 business days, we shall intimate the customer regarding acceptance or denial of the refund request. Once the request has been approved, the refund process shall be initiated and will complete within next 15 days. In simple words, the entire refund process shall complete within 21 days from the date of receiving the product at the premises of Sai Ramya Store.

8. For any query or delay in refund process, please contact us on at
orders@sairamya.com.
Exchanges:
1. Sai Ramya Store shall replace/exchange the products only if the product received has manufacturing defect. The products shall not be replaced or exchanged for any other reasons as specified. If the customer is desirous of getting his product exchanged, he shall contact us at orders@sairamya.com.

2. Sai Ramya Store shall entertain the requests for exchange only if the same has been raised within 5 working days from the date of delivery of the product.

3. At the time of making a request for exchange, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received).

4. Only the particular product with manufacturing defect shall be exchanged and not the entire lot.

5. Transportation cost for sending the product to the office of the vendor shall be borne by the customer.

6. The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for exchange.

7. Once the returned item is received and inspected, we shall send you an email to notify that we have received your item(s). We shall also notify you of the approval or rejection of your exchange request through email.

8. To summarize the process of exchange, firstly, upon receiving the item for exchange, within 7 business days, we shall intimate the customer regarding acceptance or denial of the exchange request. Once the request has been approved, the exchange process shall be initiated and will complete within next 15 days. In simple words, the entire process shall complete within 21 days from the date of receiving the product at the premises of Sai Ramya Store.

9. For any query or delay in the process, please contact us on at orders@sairamya.com.[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]